Refund policy
Returns
Because all of our products are made-to-order, we do not accept returns or exchanges for:
- Wrong size selection
- Change of mind
- Buyer’s remorse
Please double-check your sizing and order details before purchasing.
Damages and Issues
We’ve got your back if something goes wrong 👊
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
To be eligible for a replacement or refund, you must:
- Report the issue within 30 days of delivery
- Provide clear photo or video proof of the problem
Once verified, we will offer a free replacement or a full refund at no additional cost.
How to Report an Issue
To report a problem, contact us at:
📧 mofayaazr@gmail.com
Include:
- Your order number
- A description of the issue
- Photo/video evidence
Exchanges
We do not offer direct exchanges.
If your item qualifies (damaged/incorrect), we will replace it.
Otherwise, you will need to place a new order.
Non-Returnable Items
We do not accept returns for:
- Custom or personalized items
- Sale items
- Gift cards
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
However:
- The item must be unused, unworn, and in original condition
- You are responsible for return shipping costs unless the item is defective
Refunds
If your claim is approved:
- You will be refunded to your original payment method within 10 business days
- Processing times may vary depending on your bank or payment provider
If more than 15 business days have passed since approval, please contact us at mofayaazr@gmail.com